gojockpot Privacy Policy

Introduction

This Privacy Policy explains how gojockpot ("we," "us," "the platform") collects, uses, stores, and protects the personal data of players who register and use our services. It is intended to help you understand your rights and our responsibilities when it comes to your personal information.

gojockpot is designed for the Philippine market and operates exclusively in Philippine Peso. We are committed to handling your personal data in a manner consistent with applicable Philippine data protection regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173).

This policy may be updated from time to time. When significant changes are made, we will update the date on this page. Continued use of the platform after an update means you accept the revised policy. We encourage you to review this page periodically.

Data We Collect

gojockpot collects personal data only to the extent necessary to operate the platform, verify player identities, process transactions, and comply with applicable requirements. Below is a summary of the categories of data we collect and why.

We do not collect data that is not necessary for the purposes described above. We do not purchase third-party marketing lists or build demographic profiles for advertising purposes.

How We Use Your Data

gojockpot uses your personal data for the following purposes:

• Account management: To register your account, verify your identity, and maintain your player profile.
• Transaction processing: To facilitate deposits and withdrawals in Philippine Peso, verify ownership of payment accounts, and maintain accurate financial records.
• Platform security: To detect and prevent fraud, unauthorised access, and abuse of the platform or its promotions.
• KYC and compliance: To verify your age and identity as required before processing your first withdrawal.
• Customer support: To respond to your enquiries, resolve account issues, and process any formal complaints.
• Platform improvement: To analyse usage patterns and improve game performance, navigation, and overall player experience.
• Responsible gaming: To identify patterns that may indicate problematic gaming behaviour and to provide appropriate support or intervention.
• Communications: To send you account-related notifications such as transaction confirmations, security alerts, and OTP codes. We will not send unsolicited marketing messages without your consent.

We process your data on the legal bases of contract performance (to deliver the service you signed up for), legitimate interests (security and fraud prevention), and compliance with legal obligations where applicable.

Data Sharing and Third Parties

gojockpot does not sell your personal data to third parties. We will never share your information with advertisers, data brokers, or unrelated commercial entities.

We may share limited personal data with trusted third-party service providers who assist us in operating the platform. These include:

• Payment processors: To facilitate PHP deposits and withdrawals through local bank transfer, GCash, Maya, and other supported Philippine e-wallet and banking channels.
• Identity verification services: To assist with KYC document review and age verification.
• Cloud infrastructure providers: To host platform data securely.
• Analytics tools: To analyse aggregated, anonymised usage data for platform improvement purposes.

All third-party service providers engaged by gojockpot are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared. We do not allow third parties to use your data for their own commercial purposes.

In certain circumstances, we may be required to disclose personal data to comply with applicable law, respond to a lawful request from government authorities, or protect the rights and safety of gojockpot, its players, or the public. Any such disclosure will be limited to what is strictly necessary.

Data Retention

gojockpot retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with applicable legal requirements and business necessity.

Key retention practices:

• Account registration data and KYC documents are retained for the duration of your account and for a period after account closure as required by applicable regulations.
• Transaction records, including deposit and withdrawal history, are retained for financial record-keeping purposes.
• Support communications are retained for a period sufficient to resolve any related disputes.
• Technical and usage data may be retained in anonymised or aggregated form for analytical purposes after it is no longer associated with your individual account.

When data is no longer required, it is securely deleted or anonymised. If you request account closure, we will begin the data retention wind-down process in accordance with these guidelines.

Data Security

Protecting your personal data is a core priority for gojockpot. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

Our security measures include:

• SSL encryption: All data transmitted between your device and the gojockpot platform is encrypted using SSL/TLS protocols.
• OTP verification: Critical account actions, including registration and certain login events, require OTP confirmation to your registered mobile number.
• Access controls: Internal access to player data is restricted to personnel who require it to perform their roles, and is subject to strict access controls and logging.
• Secure storage: Personal data and financial records are stored on secured infrastructure with regular security reviews.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have specific rights regarding your personal data. gojockpot respects and supports the exercise of these rights.

• Right to be informed: You have the right to know what personal data we collect and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time by contacting support.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may request that it be corrected. You can update basic profile details directly in your account settings.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal and compliance reasons even after account closure.
• Right to object: You may object to certain processing of your data, including processing for direct marketing purposes.
• Right to data portability: You may request a structured copy of your personal data in a commonly used format.

To exercise any of these rights, contact the gojockpot support team at [email protected] with your request. We will respond within a reasonable timeframe and verify your identity before processing any data-related request.

Cookies and Tracking

gojockpot uses cookies and similar technologies to keep the platform running smoothly and to understand how players interact with the site.

Types of cookies we use:

• Essential cookies: Required for the platform to function — these handle session management, login state, and security tokens. They cannot be disabled without breaking core platform features.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most, and where players encounter issues. This helps us improve the experience.
• Preference cookies: Store settings such as language preferences and display options so you do not have to reset them on each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of the platform. gojockpot does not use cookies to serve third-party advertising.

Protection of Minors

gojockpot is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals below this age. Age verification is enforced at registration through the KYC process.

If we become aware that personal data has been collected from an underage individual, we will immediately close the account, void any associated activity, and delete the data in accordance with our retention guidelines. If you believe an underage person has registered on gojockpot, please notify us at [email protected] so we can investigate and take appropriate action.

Changes to This Policy

gojockpot may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When updates are made, the date at the top of this page will be revised accordingly.

For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify active players through an in-platform notice or account notification. Your continued use of the platform after the effective date of any change constitutes your acceptance of the updated policy.

We recommend bookmarking this page and reviewing it periodically to stay informed of how your data is being handled.

Contact and Privacy Concerns

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to the gojockpot support team.

You can contact us by email at [email protected]. When submitting a data-related request, please include your registered username and a clear description of your concern so we can handle it efficiently.

For general questions about the platform, our FAQ page covers many common topics. For the full terms governing your use of the platform, visit our Terms and Conditions page.